Frequently Asked Questions

When will my order ship?

Made to order products process in 5 to 10 business days and ship via CTT Priority.

Ready to order products ship within 1-2 business days via CTT Priority.

Look for the ready to ship badge to understand what can be shipped right away.shiptag

Shipping/order deadline before Christmas:

World 28.12.2016

Europe 5.12.2016

*please note that during the Holiday season items might take longer to get delivered.

*please note that packages can be held at your local customs.

What shipping carriers do you use?

We ship orders via the Portuguese Post Office CTT Priority with tracking information.

  • Portuguese customers recieve orders in 1-2 days
  • European customers recieve orders in 3-14 days
  • Worlwide delivery can take up to 6 weeks until delivered

Orders may be delayed by local customs and local import duties.

WaWomb is not responsible for duty or brokerage fees for international shipping.

 

How can I get a discount code

We happily supply frequent discount codes to our email subscribers.

Want a discount code? Get an instant discount by clicking here

What methods of payment are accepted?

At the moment we only offer PayPal.

You don’t need a PayPal account to purchase on our site.

Simply login to PayPal and provide your credit card and email address. PayPal takes care of these transactions in a safe environment and guarantees the confidentiality of the data introduced.

PayPal also has the advantage of giving you buyer’s protection in case of a dispute.

We are planning to introduce other payment methods in the near future.

Our shop currency is in €, as we are located in Europe. PayPal will give you the conversion rate before you submit your payment.

Do you ship to my country?

We ship worldwide.

How much is shipping?

We offer free shipping worldwide.

How is your return policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

European customers have the right of withdrawal within 14 days of purchase. For more detailed information please do read our terms in detail.

How do I get a refund?

Once your return is received, inspected and approved, your refund will be processed.

For more detailed information please do read our terms in detail.

How do I return / exchange items?

We only replace items if they are defective or damaged.

For more detailed information please do read our terms in detail.